«It is amazing to see that although business process management can provide such successful results that there are so few companies and leaders willing to truly support and implement business process improvement initiatives.»

07/23/2010 – The book Management by Process: A Roadmap to Sustainable Business Process Management (John Jeston, Johan Nelis – Elsevier 2008) provides a roadmap of the components that will enable an organization to maintain the ability to manage an organization via its business processes, beyond the completion of process improvement projects.